Returns & Cancellations Policy
Hassle-free Cancellations and Returns Policy!
Changed your mind? No worries. Simply email us at email@example.com with your order number and the items you want to cancel within 4 hours of placing the order. While we strive to process orders quickly, it may not always be possible to cancel the order before shipping. In such cases, please follow our Returns guidelines.
We have a “No Questions Asked” return policy! If you're not satisfied with your Bow & Square purchase, return the unwashed, unworn, and unaltered item(s) within 7 days of receiving your order. But if there are defects or issues, we're happy to provide exchanges or refunds.
Initiate a Return:
- Email us at firstname.lastname@example.org within 7 days of receiving your order.
Conditions for Return:
- Goods should be in original condition (unwashed, unworn, unaltered, undamaged) with all tags intact.
- Refunds will be processed in the original payment mode or account used for the purchase.
- In case of Cash on Delivery, we would give you store credits of an equal amount.
- Contact us with your order number and item(s) details.
- Our customer care will guide you through the return or exchange process.
- The responsibility for shipping the product back rests with the customer.
- The associated shipping costs will be borne by the customer.
- After receiving your return or exchange request, please allow up to 14 days for processing and for your bank to complete the refund.
- Store credit refunds are available once your return is received and processed.
- Damaged or worn items (including packaging) won't be refunded.
- Face Masks cannot be returned for hygiene reasons.
- No return or exchanges for sale items.
- Special price products are only eligible for an exchange and the exchanged product should be of the same or higher value.
- Refunds or conversions to store credits are not applicable for products bought at special prices.
We appreciate your understanding and aim to make your shopping experience with Bow & Square as seamless as possible. If you have any questions, feel free to reach out to us at email@example.com.