If you are unhappy with the products for any reason, please return your item to us with the purchase invoice. We are glad to offer refund or exchange on unwashed, unworn, and unaltered items returned within 7 days from receiving your order. Our delivery service will pick-up the item to be returned from your place and we will charge the shipping fee of Rs.200 for the return pick-up. Products bought under any special prices (discounted) offers are only eligible for an exchange (product should be of the same of higher value). Refunds or conversions to store credits are not applicable for products sold at special prices.

We make every article to order and it takes 5-6 business days to get it ready before dispatching them. The order is dispatched via express courier services and takes 2-3 days to deliver.

We are proud to offer products which are truly and completely ‘Made in Uttarakhand, India’. All the fine materials we use are sourced from the most renowned suppliers in the country. Also, we follow an atelier approach where-in each and every piece is handcrafted in our workshop by our artisans. They have unique skills which they have developed over generations and are based in regions of Himalayas known for their specific and exceptional expertise.

Custom-made clothing is created keeping your body shape, specific measurements and needs in mind. The finished product is made exclusively for you with the promise of a perfect fit that is typically not available off-the-shelf.

On the product page, you can add a gift message (for which we will prepare a handwritten note) and complimentary gift packaging that we will add to your order. You can also send us an email at care@bowandsquare.com stating your order number with any special instructions such as scheduled delivery. During checkout, feel free to send the gift directly to the giftee by selecting the corresponding shipping address.

Refer to our size and fit guide for accurate sizing. Size charts indicate the actual dimensions of the garment. Choose the same size if you already own a Bow & Square product. For size inquiries, email care@bowandsquare.com or click the WhatsApp button on the website to chat with our stylist.